Frequently Asked Questions

EnerCharge Products

Which advantages do EnerCharge charging systems offer over the competition?

EnerCharge is a future-proof allround solution with a backend and/or direct payment. Automated billing, maximum payment comfort in combination with the latest charging technology make for a low-cost solution. We offer charging systems with up to 500 kW charging power. Your customers simply pay with EC, giro, debit, credit, customer and discount cards or via a smartphone app. Our user-friendly operator portal with its automated billing ensures minimal administrative cost and will save your employees valuable time.

What are the areas of application for EnerCharge charging systems?

We support all current connector types for AC (Schuko plug and Type2) and DC charging (CCS and CHAdeMO) with a maximum charging power of 500kW @1000VDC. Thus, you can charge e-cars of all brands, e-bikes, e-scooters, e-motorcycles, Segways and, in the near future, also e-trucks and busses. With our direct payment, customers simply pay with EC, giro, debit, kredit, customer and discount cards or via a smartphone app. The automated billing system is also suited for fleet systems, micromobility (e-scooter, e-motorcycles, Segways, e-bikes) and parking space management (public and semi-public areas).

Which charging systems does EnerCharge offer?

We offer various AC and DC charging systems for e-cars of all brands, e-bikes, e-scooters, e-motorcycles, Segways and, in the near future, also e-trucks and e-busses. Currently, we provide up to 500 kW charging power. Our flagships, the DC FastCharger and the ECC320 CompactCharger are already fit for next-generation e-cars with 1000VDC.

Does the EnerCharge product range include intelligent load management?

We developed the Dynamic Chargecontrol system which provides for highly efficient charging of e-cars. The system fully automatically and in real time adapts the charging power to the individual energy requirement of each connected e-car. Additionally, the system also manages energy from your own energy sources, such as wind energy or photovoltaic systems and thus prevents network overloads. This will save you from having to invest a lot of mony in the expansion of your energy network. If desired, our products can also communicate with an external dynamic feed-in management, as used in hospitals etc.

Which connector types are supported by our charging systems?

We support all current connector types for AC (Schuko plug and Type2) and DC charging (CCS and CHAdeMO). Thus, you can charge e-cars of all types, e-bycicles, e-scooters, e-motorcycles, Segways and, in the near future, also electric trucks and busses with a charging power of up to 500kW 1000VDC.

Does EnerCharge also provide regular software updates?

We provide regular software updates to our customers which include additional functionality upgrades. In case of errors or disruptions, we can act quickly via remote access in order to secure stable operation. In case of software errors, our IT department strive to solve the problem as fast as possible.

What is the delivery time for EnerCharge products?

The delivery time for EnerCharge charging systems is currently 16 weeks.

How is the EnerCharge charging system compiled?

EnerCharge offers individual and freely scalable charging systems, customised for their intended area of application and location. Our product portfolio includes standalone solutions with direct payment (EC, giro, debit, credit, customer and discount cards or via smartphone app) and up to 500kW @1000VDC charging power. Additionally we also offer complete parking lot solutions with our LRM series (LRM16/LRM17) including up to 40 charging points which can easily be expanded at any time. The LRM series is also compatible with third-party charging stations which support OCPP V1.6.

Can I expand the charging systems in the future?

Yes. Our product line is a scalable and sustainable solution with maximum flexibility. You don’t have to decide on a final solution, but can add new charge points (AC or DC) and expand your system at any time. The LRM series (LRM16/LRM17) is also compatible with third-party charging stations which support OCPP V1.6.

Which vehicles can be charged with EnerCharge products?

We offer various AC and DC charging systems for e-cars of all brands, e-bikes, e-scooters, e-motorcycles, Segways and, in the near future, also e-trucks and e-busses. Currently, we provide up to 500 kW charging power. Our flagships, the DC FastCharger and the DC UltraFastCharger are already fit for next-generation e-cars with 1000VDC.

Which e-car brands are supported by our charging systems?

The EnerCharge charging systems unrestrictedly support e-cars of all brands.

How does the e-bike detection work?

The intelligent charging controller within the e-bike charger monitors the charging process and automatically detects the connected e-vehicle type. If an e-car is connected instead of an e-bike, the e-bike charger stops the charging process and thus protects the location from network overloads.

Can other electric appliances be connected?

Third-party devices or vehicles that are not associated with e-mobility and do not meet the technical requirements for e-mobility may not be connected.

Micromobility: How does the e-bike detection work?

How do I select the right products for my requirements and location?

Please don’t hesitate to contact us for a personal consultation. We will be happy to support you in the detailed development of your individually customised solution.

Which payment options does the EnerCharge charging system offer?

The flexible and secure billing and payment system offers you as the operator maximum freedom in setting the pricing. You freely and individually decide on the desired charging rate and can easily and flexibly adjust it in our user-friendly operator platform. You can select between: performance-based per-minute charging (charge per minute + parking fee per minute), kWh-based charging (€/kWh + parking fee per minute) or flat-rate billing (€ per charge).

Who operates the e-charging station after the purchase

The buyer of the e-charger or e-charging system is usually also the operator. Our user-friendly operator platform ensures minimal administrative work with its automated billing and the flexible and secure billing and payment system offers you maximum freedom in price setting. You freely and individually decide on the desired charging rate and can quickly and easily adjust it yourself.

Alternatively, we offer a simple and lucrative operator concept, depending on the location. Please, feel free to contact us for more information. We will be happy to advise you!

Can the operating display also play promotional videos?

Currently, the DC FastCharger, DC UltraFastCharger, LRM17 OpenPark, LRM17 EasyPark and LRM16 can play promotional videos. This feature is currently also planned for the AC charger.

What is the warranty on spare parts within the charging station’s warranty period?

10-years warranty on availablilty.

What is the warranty on spare parts outside the charging station’s warranty period?

Part discontinuation, spare part deliverability, … warranty according to price list 2019, PDF page 10 (warranty) – for non-wear-parts (2 years)

How long is the availability of spare parts guaranteed?

10 years. If the part is no longer available, you will receive an adequate replacement part.

Payment and Billing

Which payment / billing providers does EnerCharge support?

EnerCharge currently supports more than 20 different payment methods. The list is continuously expanded.

Bezahlmethoden

Can I retrofit a payment terminal for existing third-party and EnerCharge products?

Yes. EnerCharge products can be retrofitted with a payment terminal at any time.

Third-party products must support the communication standard OCPP (Open Charge Point Protocol) version 1.6 and above in order to be retrofittable.

Is there a monthly billing statement of the sold energy for accounting?

This feature is currently being developed and will be available shortly. You will receive an Excel-compatible CSV file (or, if desired, a formatted PDF file) with all entry lines and a collective entry for the entire month at the end of each month. For you, this means minimum operating cost and maximum time-savings in billing and accounting.

Can I set short-term special prices for a higher customer frequency?

Yes. With our user-friendly operator platform, you can individually configure and adjust the tariff models for each charge point quickly and easily.

Can I operate a charging station without payment?

Yes. We also offer charging stations without payment as a standalone solution. Our AC charger with up to 44kW charging power can for example be used without a payment terminal (LRM16 or LRM17).

Can my employees charge for free?

Yes. With our user-friendly operator platform, you can configure this function yourself at any time. Additionally, you can also quickly and easily add and configure discount, membership and loyalty cards for employees and customers.

Can I adjust the charging rates for my charge points myself?

Yes. The flexible and secure billing and payment system offers you as the operator maximum freedom in setting the pricing. You freely and individually decide on the desired charging rate and can easily and flexibly adjust it in our user-friendly operator platform. You can select between: performance-based per-minute charging (charge per minute + parking fee per minute), kWh-based charging (€/kWh + parking fee per minute) or flat-rate billing (€ per charge).

Can I include a home-wallbox for employees in the billing?

Yes, this is possible with the KEBA P30 with counter and RFID card.

Does the backend operator cause billing costs?

In case of a connection to an an billing backend via OCPP, some costs might arise, depending on your billing service provider.

Investment and Funding

Which funding options exist for charging systems?

There are various funding options available for the construction of an e-charging infrastructure, which vary according to EU member state and federal state. We recommend a personal consultation with our experts on this topic. The following websites also provide more information on the funding options: Austria (www.umweltfoerderung.at), Germany (www.foerderinfo.bund.de).

How high is the funding for the construction of a charging infrastructure?

In Austria – depending on the maximum charging capacity – up to EUR 10.000,- per charging station are being funded. For the individual options for different locations and purposes, we recommend a personal consultation with our experts. The following websites also provide more information on the funding options: Austria (www.umweltfoerderung.at), Germany (www.foerderinfo.bund.de).

What financing models does EnerCharge offer?

We offer attractive leasing models for our charging systems. Please contact our experts for a consultation about your individually customised offer. We will be happy to advise you!

Do I have to operate the charging station myself?

No. Depending on the location, we offer an attractive and lucrative operator concept. In order to create your individually customised offer, we recommend a consultation with one of our experts.

Can I rent charging stations?

No. We do not currently offer charging stations for rent. We do, however, offer attractive leasing models for our entire product range. In order to create your individually customised offer, we recommend a consultation with one of our experts. Additionally, there are various funding options for the construction of charging infrastructures. The following websites provide more information on the funding options: Austria (www.umweltfoerderung.at), Germany (www.foerderinfo.bund.de).

Which custom operating and billing solutions does EnerCharge offer?

EnerCharge does not only secialise in charging management, but also in operator-friendly billing systems. We offer customised solutions for real estate (apartment buildings), hotels and hospitality, fleets, etc.

Planning, constructing and operating e-parking lots

Is operating a charging infrastructure a viable business model?

Yes. The number of e-cars is strongly and steadily increasing and the rate will increase in the future. Simultaneously, the need for charging stations also increases. With EnerCharge solutions, depending on the selected product, you can achieve a return on investment (ROI) in as little as 2.5 years.

Is the construction of charging stations mandated by any legal requirements?

Depending on your federal state and EU member state, there are regulations which mandate the construction of or preparation for e-charging stations for apartment buildings.

On which types of lots can I build an e-charging station?

If you are the lot owner, you are free to construct an e-charging station on a privat lot at any time. An appropriately dimensioned electricity supply line and signal reception and/or an internet connection are, however, essential. For installations in public spaces, a corresponding application must be filed and approved. In case of municipal parking spaces, securing the property is the most important prerequisite. We are happy to support you in the detailed planning of your customised solution. Please contact us for a personal consultation – we will be happy to advise you!

Do I need a business license in order to operate an e-charging station?

Currently, the operation of an e-charging station is only open to business people / businesses. Such electric charging stations, if they are commercially operated, are subject to trade law. Private citizens are currently not allowed to operate e-charging stations.

Am I allowed to re-sell energy?

Yes. Provided that you hold the respective business license, you are allowed to re-sell energy.

What kind of support will I receive as an EnerCharge customer?

If desired, we support our customers from the planning phase and construction supervision to the start of operation and provide on-site training.

How is an e-charging station connected to the power grid?

There are two connection possibilities:

Connection to an existing and appropriately dimensioned power supply at the location of the e-charging station. This is the most efficient and economical connection possibility.
If no (appropriately dimensioned) power supply is currently available, you have to request it from your network operator. The power connection is installed according to the necessary delivery rate. This will result in higher connection costs than the joint use of an existing power connection.

Who supplies the energy?

You are free to choose any energy supplier for the e-charging station without any restrictions. We do, however, recommend selecting a supplier of renewable energy.

Who is responsible for the assembly, installation and start-up of the e-charging station?

Usually, the customer / operator of the e-charging station is responsible for the correct assembly, installation, inspection and start-up on site. If desired, EnerCharge can perform these tasks on your behalf. Please contact us for a personal consultation. We will be happy to support you in the detailed planning of your individually customised solution.

What are the technical requirements for the construction of an e-charging station?

The most important requirement for connecting a charging point or station is an appropriately dimensioned power supply line. Next to the maximum charging capacity, the number of charge points is also critical for the grid connection capacity. Additionally, signal reception or an internet connection are important prerequisites for the construction of an e-charging station.

Can I operate a charging and payment terminal LRM 17 at an 11kW power supply?

Yes. The operation is possible even for smaller power supplies. You can quickly and easily configure the power draw and charging power of the LRM17 with our operator portal at any time.

Does the charging and payment terminal LRM16 support the connection of a DC charge point?

Yes. The charging and payment terminal LRM16 is equipped with an integrated 132kW load management. Thus you can, for example, manage two DC FastChargers at 60kW charging power each with the LRM16.

How many AC and DC charge points can I control via a charge and payment terminal LRM16/LRM17?

The intelligent billing software with automated billing contained in the LRM-series (LRM16/LRM17) enables the connection of up to 40 charge points. You can also manage third-party products with the LRM-series, provided these products support the communication standard OCPP (Open Charge Point Protocol) from version 1.5 upwards.

Can I add more AC or DC charge points later with the LRM-series (LRM16/LRM17)?

Yes. Our product line is a scalable and sustainable solution with maximum flexibility. You do not have to commit to a final solution, but can expand and upgrade new charging points (AC or DC) at any time. The LRM series can manage up to 40 charging points (all EnerCharge products and third-party products with OCPP V1.5).

Do customers have to register in order to be able to charge?

No. End customers can start charging their e-car immediately and pay easily with EC, giro, debit, credit, customer and discount cards or via mobile app without any hidden costs or ties. No memberships or registrations are necessary for the end customers.

Can I use Smartrics customer cards to pay at EnerCharge charging systems?

Although our charging systems are compatible with smartrics customer cards, this holds no benefit for the end customers. With EnerCharge, the end customers pay comfortably and easily with EC, giro, debit and credit cards – without membership, without commitment and free of hidden costs.

Can a photovoltaic or wind energy system be integrated?

Yes, on request, our “Dynamic ChargeControl” technology can be used to integrate self-generated electricity from a photovoltaic or wind energy system simply and fully automatically. The electricity generated by the system is optimally used for charging the e-cars and also reduces the load on the power grid.

Do I need a maintenance contract for the charging infrastructure?

No. A maintenance contract is not necessary. The maintenance of the charging infrastructure can easily be carried out by a specialised electrical company.

Is there an end customer hotline in case of malfunctions during the charging process?

No. We do not offer an end customer hotline. During business hours, operator support is available free of charge. In the event of a malfunction, we can quickly and effectively ensure operation via remote access. In the event of software errors, we will initiate internal investigations for the fastest possible solutions.

Is there operator support in the event of a malfunction?

Yes, operator support is available free of charge during business hours. In the event of a malfunction, we can quickly and effectively ensure operation via remote access. In the event of software errors, we initiate internal investigations for the fastest possible solutions.

Who is liable in case of a damaged charging station?

The charging station is owned by the operator (economic owner). Appropriate insurance against vandalism or other damage to the charging points is the responsibility of the operator.

Should I install chargers with charging plugs or with charging cables?

This cannot be answered in general terms and depends primarily on the charging capacity. For a charging station with a charging socket (the customers need their own charging cable) the maximum charging capacity is 22 kilowatts. For higher charging capacities (upwards of 22kW), the charging station requires an integrated charging cable.

How do e-car drivers find my charging station?

We will support you with on-site signage and in addition you will receive information about good platforms and e-gas station networks to register your charging stations or charging park for the best possible customer frequency. Additionally, your charging station or e-parking space will be listed on our charging network page “www.e-charging.at”.

How do I make my new e-parking space clearly visible to customers?

Are fossil-fueled vehicles or non-charging e-cars allowed to block the charging park?

Parking or stopping is not permitted for fossil-fueled motor vehicles at public e-charging stations. This also applies to e-cars that are not plugged in or not being charged. The executive or parking surveillance authorities will punish such offences. In private parking areas, the executive and/or parking surveillance authorities have no authority. However, the operator may charge a penalty fee, provided that appropriate signs are in place.

What does a municipality have to do in order to set up an e-charging station?

For a municipality, a suitable location is of particular importance for the construction of an e-fuel station. In addition to a suitable network connection and a corresponding parking space, you as a municipality should also find out about gastronomy, shopping and/or sightseeing offers for e-drivers. Contact us for a personal consultation. We will be happy to support you.

What does a tourism enterprise have to do in order to set up an e-charging station?

Please contact us for a personal consultation. We will be happy to support you in the detailed development of an individually customised solution.

What does a company have to do in order to set up an e-charging station?

Please contact us for a personal consultation. We will be happy to support you in the detailed development of an individually customised solution.

Who is responsible for maintaining the charge points? And what happens in case of a defect?

The maintenance of our charging stations is straightforward and can easily be carried out by the operator. The maintenance activities include, for example, the regular replacement of the fan filters. The recurring inspection of the charging station must be carried out by an authorised electrical company. During business hours, operator support is available free of charge. In the event of a malfunction, we can quickly and effectively ensure operation via remote access. In case of software errors, we will initiate internal investigations for the fastest possible solutions.

User questions about e-mobility

Do I have to register in order to be able to charge and pay?

A registration and/or membership is not necessary. You can easily pay with EC, giro, debit, credit, customer and discount cards or via mobile phone APP. In addition, there are no hidden costs and commitments. There are no roaming fees.

How do I pay for my electric charge?

Depending on the operator, payment can be made with ATM, debit, credit or customer cards, just as for your daily shopping.

How do charging and payment work?

1. Connect the vehicle

2. Select a language on the display

3. Select your charging station

4. Select the rate and payment method and carry our the payment. DONE!

https://e-charging.at/show_content.php?sid=13

How long does the direct payment reserve the amount of money in case of ATM, debit or EC payments?

Our direct payment for ATM, debit and credit cards reserves the amount of money for 24 hours.

In what format will I receive my invoice?

You can download the invoice as a PDF document in A4 format for private or commercial accounting on the website “www.echarging.info” by using your access-code within 14 days. The operating display of the charging station will show your access-code after successful payment.

How do I receive my invoice?

The operating display of the charging station shows you the billing information after successful payment. Take note of the access-code and the web address “www.echarging.info”. Alternatively, you can also use the QR code on the operating display with your smartphone. You can download the invoice as a PDF document for private or commercial accounting on the website “www.echarging.info” by using your access-code within 14 days.

How do I receive my invoice at a later time?

We will save and archive your invoice on our servers for up to 14 days after your successful charging process. Whithin this time period, you can download the invoice as a PDF document on the website “www.echarging.info” by using your access-code. The operating display of the charging station will show your access-code after successful payment. Without this access code, you will unfortunately not be able to download your invoice at a later time.

Can I reserve a charging station before the charging process?

Yes. Provided the operator of the e-charging station has ordered our optional software package, you can reserve an open charging station via our website “www.e-charging.info” approximately 10 minutes before arrival. This service is particularly interesting and practical for e-drivers in urban areas or at highly frequented loading stations.

Why does my e-car not charge with the maximum available charging power?

The maximum charging power varies individually and depends on the e-car and the type of charge (AC or DC). Another important reason is that the charging power decreases with increasing battery charge level. Other reasons are the outside temperature and the battery temperature of the e-car during charging. Our intelligent technology automatically charges all e-cars with the maximum charging power that your battery allows.

How do I prematurely end the charging process?

You can end an active charging process prematurely at any time. To do this, press the “Exit” button on the display of the charging station. The charging process is immediately terminated safely and the e-car is no longer being charged.

Can I charge my Tesla at an EnerCharge charging station?

Yes, depending on the Tesla model and optional Tesla equipment, you can charge with AC (Type2) and/or DC (CCS).
Model 3: fast charging with CCS (DC) and Type2 (AC) with 11kW charging power.
Model S and Model X: CHAdeMO (DC) with adapter, CCS (DC) with adapter from 05/2019 (year of construction), Type 2 (AC) with 16.5kW charging power.

Which connector types are available?

We support all current connector types for AC (Schuko and Type2) and DC charging (CCS and CHAdeMO). With these, you can charge e-cars of all brands, e-bikes, e-scooters, e-motorcycles, Segways and in the near future also electric trucks and buses.

What does the e-chargingpoint finder on the website www.echarging.info offer?

The e-chargingpoint finder shows you all available EnerCharge charging stations with direct payment clearly visualised with Google Maps. Additionally, the website provides all important information about the charging stations: tariffs, maximum parking time, number of charging stations, charging capacity and availability of the charging stations.

Do I have to fully charge my e-car or can I terminate the charging process prematurely?

You can terminate a charging procedure at any time, you will only pay the amount of energy you have used (kWh). If so desired, the operator of the e-charging station may offer an additionally reduced price or a flat-rate for charging at night.

How can I unplug the charging connector from my e-car?

Before you can unplug the charging connector from the e-car, you have to properly terminate the charging process. There are two ways to do this:

The battery is fully charged and the charging station autonomously terminates the charging process.
You press the operating button “CANCEL” to prematurely terminate the charging process.

If you are still unable to remove the charging cable from the e-car, please unlock your e-car’s connector socket. For further information, please see your e-car’s user manual.

May other electronic appliances be connected?

Third-party devices or vehicles that are not associated with e-mobility and do not meet the technical requirements for e-mobility may not be connected.